1. Who we are
Print Lab Cloud is provided by Benjamin Favre, Entrepreneur individuel (EI), trading as Webdesign29 (RCS Brest 531 889 962, VAT FR13531889962), 16 rue Poullaouec, 29200 Brest, France. Contact: contact@webdesign29.net. Full details are in the legal notice.
2. The service
Print Lab Cloud is an optional online companion to Family Print Lab, an open-source app that runs on your own computer. Once you link your computer, you can see your children’s print requests and approve or decline them from any device, and receive notifications when they ask. With the relevant sharing enabled, you can also view printer status and queues. Family-plan camera and remote controls require a paired phone key and local permission. Cloud relays enabled, phone-signed printer commands; the app at home verifies them and applies its local checks. Optional backups are encrypted on your computer. See the privacy policy for the data each feature shares.
3. Your account
- Accounts are for adults (18 or over). Children use kid mode in the app and do not have accounts.
- You sign in with a one-time link sent to your email address. Keep access to that mailbox secure.
- You are responsible for what is printed at home: check each request, and supervise children near the printer.
4. Prices and payment
- Prices are in euros and include VAT. They are shown before you pay.
- Family plan: €4.99 per month or €48 per year, renewed automatically at the end of each period until you cancel. Each paid period adds credits to your account.
- Credits: sold in packs (500 for €5, 1,100 for €10, 3,000 for €25). They do not expire, have no cash value and cannot be transferred.
- Shop: parts, models and kid mode packs are bought with credits at the price shown, and delivered right away to your library, where they stay as long as your account exists. Items marked “Family plan” are available while the plan is active. You may print, change and give away the prints for personal use; you may not share or sell the files.
- Payment is handled by Stripe. We never see or store your card details. Invoices are available from your account.
5. Right of withdrawal
- Family plan: you have 14 days from subscribing to withdraw, without giving a reason. If you asked the plan to start immediately, you pay only for the days used; we refund the rest within 14 days.
- Credits: they are delivered immediately at your express request, and you acknowledge at checkout that you then lose your right of withdrawal (French Consumer Code, article L221-28).
- Shop items: digital content delivered right away at your request when you buy; once delivered, it cannot be returned (article L221-28, 13°).
- To withdraw, use “Renoncer au contrat ici” on your account page and confirm; we acknowledge your withdrawal by email right away, with its date and time. You may also email contact@webdesign29.net the model form below, or any clear statement.
- On withdrawal the plan ends at once. We refund the days not used (a day started counts as used), and take back the same share of the credits that came with that period.
Model withdrawal form (fill in and send only if you want to withdraw):
À l'attention de Benjamin Favre (Webdesign29), 5 place de la Liberté, 29200 Brest, France, contact@webdesign29.net :
Je/Nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la vente du bien (*)/pour la prestation de services (*) ci-dessous :
Commandé le (*)/reçu le (*) :
Nom du (des) consommateur(s) :
Adresse du (des) consommateur(s) :
Signature du (des) consommateur(s) (uniquement en cas de notification du présent formulaire sur papier) :
Date :
(*) Rayez la mention inutile.
6. Cancelling
You can cancel the Family plan at any time with “Cancel the plan (résilier votre contrat)” on your account page, also linked from the bottom of every page. It stays active until the end of the period already paid, then stops, and we confirm the cancellation and its date by email. Credits you already have remain yours. For the yearly plan, we remind you by email between one and three months before each renewal.
7. Availability and changes
We aim for the service to be available at all times but may need maintenance or be affected by providers. We may improve or change features; if a change significantly reduces what you pay for, you may cancel and receive a refund for the unused period. The legal guarantee of conformity for digital services (Consumer Code, articles L224-25-12 and following) applies.
8. Liability
We are responsible for providing the service as described. We are not responsible for printed objects, their use, or damage caused by a printer. Nothing in these terms limits your rights as a consumer under the law.
9. Personal data
See our privacy policy.
10. Changes to these terms
We will email subscribers at least 30 days before any change that affects them. If you disagree, you can cancel before the change takes effect.
11. Law and disputes
These terms are governed by French law. If something goes wrong, please contact us first; we will reply within 7 days. As a consumer, you may also refer a dispute free of charge to our consumer mediator: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France (https://www.cm2c.net/declarer-un-litige.php). Otherwise, the competent French courts have jurisdiction, and you may always go to the court where you live.